Reference
Questions and answers
Short answers to what people ask most.
Getting going
What does eTime cost?
It is free for up to 10 active people. Above that, you pay per active person each month. A new workplace gets 30 days of Pro with no card. See Billing.
Which countries does eTime know the law for?
Norway, Sweden, Denmark, Finland and the United Kingdom are built in. For other countries the AI can draft the working-time rules for you to review; check them with a local expert.
Is eTime legal advice?
No. eTime checks rosters against the rules it has, and it is decision support, not legal advice.
Do staff need to install anything?
No. eTime runs in the browser. Installing it on the home screen is optional, and it is the way to get notifications on iPhone. See Phone app.
Can I bring in my old rota?
Yes, while you set up. Paste it, upload a spreadsheet or a screenshot, or describe your workplace, and the AI drafts the setup. Names are turned into codes before anything is sent.
The roster
Why is a shift outlined in red?
The person on it breaks a Must rule, like rest between shifts. Hover the shift, or select it, to read which. Fix it before you publish. See Symbols and colours.
Why can't I publish?
Usually a legal rule is broken somewhere in the period. The status line and the next step card say how many, and the suggested fixes help. Publishing also pauses if a payment has failed for over two weeks, or if you have more people than your plan covers for over 30 days.
Can I undo?
Yes. The round arrow in the header undoes your last changes in this browser, up to about 30 steps, including adding someone in an extra place. In What if, Undo steps back through your tried changes. There is no redo.
Someone reported sick. What now?
Their shifts are offered to colleagues who can legally take them. Watch Needs you on Today for the yeses, then press Pick. Or select the shift and choose someone directly.
How do I make the next roster?
When the period is published and ends within 14 days, the roster offers Start the next period. It copies the shifts with nobody on them. Then press Generate roster.
Staff
How do staff join?
A manager makes an invite on the People screen. Staff scan the QR code or open the link, press Join as …, and make a passkey. Invites work once, for 7 days.
I lost my phone. How do I sign in?
Sign in with a code sent to your email. If you have no email in eTime, ask your manager for a new invite.
Does eTime track where I am?
Only if your workplace turns on the location check, and only once, when you press Clock in. eTime asks you first. It keeps only whether you were at work, never the location.
Can colleagues see my pay or why I'm away?
No. People without pay access never see colleagues' pay, and absences show only as away.
Can I see my shifts in my phone's calendar?
Yes. On Calendar, under Use it in other calendars, get a feed link and add it to Apple, Google or Outlook.
Data
How do I get data out?
On Costs, the payroll export gives CSV, Excel or JSON files of hours and pay codes.
How do I delete my workplace?
The owner emails support@etime.my.
Does eTime work offline?
Today shows your own shifts for the next four weeks, as of the last time you opened it. Everything else needs a connection.
Where is my data kept?
In the region chosen for your workplace, shown under Settings → Workplace. Names are encrypted. Read the Privacy Policy.
Something unclear or missing? Email support@etime.my.